Autonomous

Before Purchase 6

• Do you offer any discount for health care workers/Google/Apple employees/...?
• Anywhere I could look at desks or chairs before I buy?
• Can you apply the old price to your product ?
• Can discount codes from different promotions be combined?
• Do I have to pay shipping when returning it per your free 30 day trial. How does return shipping work?

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Sales & Promotion 11

• Can discount codes from different promotions be combined?
• Do you have a collaboration program?
• Do you have an affiliate program?
• Do you offer the bulk order discounts?
• Does Autonomous offer a military discount?

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Product specs 25

• Cable organizers are easy to fall out.
• Can a headrest and leg rest be added later to the ErgoChair Core?
• Can I add a glass top above my SmartDesk Table Top?
• Can I add leg rest for ErgoChair Pro/Pro+?
• Can I stick mouse pad on SmartDesk tabletop?

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Assembly 12

• Can I customize the Pod?
• Can I set up Pod on a slope?
• Do Pod supply building plans?
• Does you offer assembly service outside California?
• How do I input a preset height of SmartDesk?

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Order & Payment 13

• Can I change or cancel my order?
• I was charged for my order but did not receive the confirmation email.
• How to edit shipping/billing info after placing order?
• How do I exchange my Autonomous order?
• I was double charged for my order

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Shipping & Delivery 10

• Can I schedule the delivery?
• How long does it take to deliver the product?
• How's the shipping service work?
• Missing or lost packages
• VAT for Switzerland & Norway

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Return & Warranty Policy 7

• How do I purchase the replacement part?
• How do I return my order?
• How do I submit the warranty for my product?
• Trial & Return & Exchange Policy (EU)
• Trial & Return & Exchange Policy (Others)

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Permit & Others 6

• Are there any points of imbalance found when assembling the two tops of the SmartDesk Corner together?
• How do I remove the Gas Lift?
• How to fix a stuck handle on Autonomous Office Chair?
• Is my SmartDesk safe to use if the screws aren't fully tightened?
• Is the top easily scratched?

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ADUs Sales & Promotion 9

• Why is there no credit recorded in my Affiliate account?
• When will I get my referral rewards?
• What can I do with my store credit from your Referral program?
• How to be your partnership ? I want to review your product ?
• How do I convert my Referral Account into an Affiliate Account?

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ADUs Assembly 10

• What kind of surface is suitable to build on?
• I’m not a builder. Will I be able to assemble Pod?
• How to disassemble the Pod?
• How long and how many people is enough for Pod installation?
• Does you offer assembly service outside California?

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ADUs Order & Payment 10

• Can I split payments on Pod order?
• How do I place a VAT or Tax exempt order?
• Why does my order need extra verification?
• Accepted payment methods at Autonomous
• I haven’t received a confirmation email.

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ADUs Shipping & Delivery 3

• Which services do you use for shipping ?
• How's the shipping service work?
• Can I pick up the product myself or I have to wait for delivery?

ADUs Return & Warranty 1

• Warranty Policy

ADUs Permit & Others 5

• Is there a free trial for ADUs product?
• Do you supply building plans for Workpod Lite?
• Do you supply building plans for WorkPod
• Do I need a permit?
• Do you supply building plans for Studio Pod?

ADUs product specs 25

• Does Studio Pod included HVAC?
• Can the roof support solar panels?
• Can I replace the normal desk in Studio Pod by Autonomous desk?
• Can I get the furniture dimension of Studio Pod?
• Can I add the double glazed panels?

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Product change history 1

• Product change history

Before Purchase 10

• Do you sell the desktop separately?
• Which desk should I get ?
• Which colors do you have for XL Top?
• What options do I have for the desktop?
• What is the longest desk you have?

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Assembly - Comparison 12

• Autonomous SmartDesk Core/Pro/Corner comparison
• How should I assemble SmartDesk Core & SmartDesk Pro?
• How should I assemble the SmartDesk Core Duo?
• How should I assemble the SmartDesk Corner?
• Does Autonomous provide an assembly service for SmartDesk?

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Packaging - Cleaning 4

• How do I remove scratches from the desk top?
• How should I clean my desk top?
• What materials is used to pack the SmartDesk during shipping?
• How to protect my desktop from scratching ?

Third-party Add-ons 1

• Which accessories can be attached to SmartDesk? And how is the specification?

SmartDesk FAQs 7

• How to use the keypad of SmartDesk?
• Is there a collision feature that will stop the desk from crashing into another item when lowering?
• Does the keypad has locking feature for kid?
• How many times can the frame be raised up and down?
• What is the maximum weight load that can be put on the desk?

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Product details & specs 19

• What is the length of the brackets?
• Can I add a glass top above my SmartDesk Table Top?
• If I buy a SmartDesk Frame, what is the recommended thickness of the top?
• Does the SmartDesk Frame come with screws for the top, and how should I drill the screw holes into my own top?
• What is the recommended length & width of the top for the SmartDesk Frame?

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Troubleshooting 14

• How do I input a preset height of SmartDesk?
• What if my desk is wobbly and not stable?
• Why is my frame leaking oil during use? What should I do?
• What to do if the motors has loud noise?
• Is my SmartDesk safe to use if the screws aren't fully tightened?

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Before Purchase 2

• Do the chairs come assembled?
• Is legrest of ErgoChair Core removeable ?

Assembly - Disassembly - Comparison 9

• What's the differences between ErgoChair Core, Pro, Pro+ & AvoChair?
• How to assemble ErgoChair Core?
• How to assemble ErgoChair Pro?
• How to assemble ErgoChair Pro+?
• How to assemble Avo Chair?

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Packaging - Cleaning 2

• How can I clean the chairs (backrest, seat)? What are tools needed?
• What materials should I use to pack my chair if I need to ship it?

Third-party Add-ons 2

• Do you have a longer gaslift for ErgoChair Pro ?
• Which third-party accessories can be replaced in my chair ?

Product features 9

• How many dimension can the armrest of Ergochair Pro move ?
• How to adjust ErgoChair Core?
• How to fully adjust ErgoChair Pro?
• How to fully adjust ErgoChair Pro+?
• AvoChair features guide from A to Z

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Product details & specs 8

• Can a headrest and leg rest be added later to the ErgoChair Core?
• Can I add leg rest for ErgoChair Pro/Pro+?
• Does the AvoChair have a lumbar support?
• What body height range does the AvoChair support?
• Can the chair’s casters roll on the carpet? Is it safe for hardwood floor ?

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Troubleshooting 9

• How to fix a stuck handle on Autonomous Office Chair?
• What should I do if the holes of different parts do not align?
• My small rest in the back is broken, can ErgoChair Pro function normally without it?
• How do I remove the gaslift? What tools do I need?
• Why can't I tighten the knuckle on my AvoChair?

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Shipping Timeframe 3

• How long does it take to deliver the product?
• Can I schedule the delivery?
• Can I pick up the product myself or I have to wait for delivery?

Shipping Services 2

• Which services do you use for shipping ?
• Can I choose expedited shipping or a specific shipping service ?

Shipping Locations - Restrictions & Limits 3

• Which country do you ship to?
• Do you ship to UK ?
• Why can't I see some specific items on the site of my country?

Shipping Fee & Tax 4

• Will there be any import tax applied for my order ?
• Does the shipping include import tax ?
• Why is there a difference in price between country A and country B?
• VAT for Switzerland & Norway

Multiple Shipments 1

• Why is my order shipped separately ?

Missing or lost packages 1

• Missing or lost packages

Warranty Policy 2

• Warranty Extension package or premium warranty service - Stop this offer on July
• Warranty Special Note

Shipping Policy 1

• Shipping Policy

Trial & Return 1

• Trial & Return (US)

Price 3

• What is the price?
• Why does the price increase?
• Can I purchase the WorkPod without the three windows on the wall?

Shipping 3

• Does WorkPod ship worldwide?
• How does it ship / deliver and how is it put together?
• How many boxes does this unit come with?

Warranty 2

• How long for the warranty ?
• Why the warranty is so short ?

Product 16

• What makes WorkPod sound-insulating?
• What is the minimum wattage?
• What is the minimum size generator that would be required?
• What is the power requirements for the Workpod 120V 15A or 20A?
• What materials do you use for the Work Pod?

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Assembly & Set up 15

• What equipment/tool needed to assemble the unit?
• Do you offer assembly services?
• How much space does WorkPod require?
• I’m not a builder. Will I be able to assemble WorkPod?
• Do I need a permit?

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Drop shipping 1

• Drop Shipping FAQs

Treadly 19

• Auto Agent Guide in Handling Treadly order
• Who can use Treadly?
• Can Treadly be used on a rug or a carpet?
• How is Treadly packaged and shipped?
• How should Treadly be unboxed and set up?

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My Account and Orders 0

Payment 0

EPP 5

• What is the Employee Purchase Program? How does this program work?
• How do I apply for the employee discount?
• Can promo/referral codes be applied to company store purchases?
• How do I change the company store name and company logo?
• Can you put my company's name on the invoice?

Before Purchase 0

Warranty 0