Troubleshooting

How to fix a stuck handle on Autonomous Office Chair?
For a clear step-by-step guide on how to fix a stuck handle on your Autonomous Office Chair, please view the instructional video below.
Thu, 17 Jun, 2021 at 5:56 PM
What should I do if the holes of different parts do not align?
This could be an issue with a specific part. Please contact us at Help Center page and provide us with a video specifying the issue, so our CS team can help...
Thu, 17 Jun, 2021 at 5:58 PM
My small rest in the back is broken, can ErgoChair Pro function normally without it?
It's possible to use your ErgoChair Pro with this issue, however, it will not provide you with the best experience.  If it happens, please contact us a...
Thu, 17 Jun, 2021 at 5:59 PM
How do I remove the gaslift? What tools do I need?
You’ll need: a rubber mallet, a pipe wrench or a screwdriver and possibly some WD-40 (if you’re having a difficult time removing parts of the chair). Then f...
Thu, 17 Jun, 2021 at 6:00 PM
Why can't I tighten the knuckle on my AvoChair?
This issue might be due to a defect stemming from the threads of the knuckle or the screw hole on the seat. To identify the root cause, try switching po...
Wed, 23 Jun, 2021 at 4:59 PM
Why the screw holes on the mechanism are not aligned with the holes on the seat?
Check out the method below when assembling the seat with mechanism.
Thu, 17 Jun, 2021 at 6:04 PM
How to level correct ErgoChair Pro's backrest ?
Check out the steps in this video to level correct the backrest of ErgoChair Pro. 
Thu, 17 Jun, 2021 at 6:05 PM
Why is there a squeaking noise when I use my chair?
Due to the design with a certain amount of gaps between the mechanism and the seat, there will be a noise produced in an acceptable level. However if the no...
Mon, 12 Jul, 2021 at 10:06 AM
What should I do if the armrests of ErgoChair are wobble?
We designed the armrests to move freely so that you can adjust them at your convenience. But if you find it causing you any uncomforting, please follow the ...
Thu, 15 Jul, 2021 at 10:26 AM