Free Trial Policy

We offer a 30 day trial period for most Autonomous Products in the US. For Dropship Products which are the products offered by our third party Vendors, a different Trial and Return policy may apply and this would be specific to each of the Dropship products.

With our trial period, you can order Autonomous products, try them and if you don't love them, we will process your return and give you a full refund.

We provide all Autonomous products in the United State of America with a 30-day trial excluding some promotional products or products from any specific sale campaign such as Easter Promotion, Spring Promotion, Black Friday, Cyber Monday and so on. Please carefully read through our campaign terms and conditions prior to making any purchase to determine items’ eligibility for the trial period and other conditions.

Please also note that we don't offer a trial period for Hawaii, and Alaska due to shipping reasons.

How the trial period works:

• Your trial period begins when your items are delivered. If your order consists of multiple items, each item has its own trial period depending on their actual delivery dates.
• If you order a product which is shipped in several packages, your trial period starts from the date that your last package is delivered.
• Within the trial period, you may return eligible Autonomous products if you don’t like them for any reason.
• Return shipping cost will be covered and you will then receive the full amount you paid for your order(s) upon our receipt of the returned package(s) that are in like-new condition and in their original packaging.

Exceptions to Trial Policy:

Our 30 day Trial Policy does not apply to the following products and orders:

• Autonomous Pod Products. There is no free trial and return policy applied for Pod Products.
• “Only table top” purchase. In case you want to exchange for another top, the top must be unopened in its original package. All the exchange requests need to be submitted to us within 7 days from the delivery date. Otherwise, Autonomous reserves the right to deny your requests for exchange
• Any installation or assembly services
• Bulk Orders with more than 3 items of the same products or a mixture of desks and chairs making up more than 3 items and/or any Bulk Orders with value greater than $1500.

Cancellation:

• A Bulk Order can not be cancelled for any reasons after the order has shipped.

Return & Exchange Policy 

Disclaimer

Return & Exchange is available for almost every product Autonomous sells in certain markets. 

We offer free return & exchange within the trial period: 

• 30 days: the 48 contiguous United States

You will need to get the Return Merchandise Authorization number (RMA) issued by our Customer Service Department after requesting a return (or exchange). A return cannot be processed or accepted without a RMA.

To be eligible for returns, the products must be in new condition and in their original packaging, so please keep the original shipping packaging (original boxes and packaging materials) after purchase in case you might need to return the product.

Please note that: There will be a 30% restocking fee of the order value for returns that don't have all original packaging. Autonomous will not cover any accrued expense for your replacement packaging.

After obtaining the returned label(s), please ship back the package(s) immediately. Autonomous reserves the right to:

• Charge 10% -30% if your returned package(s) is dropped at FedEx center 1 week after your trial period ends.
• Deny refund if your returned package(s) is dropped at FedEx center a month after your trial period ends.
• All  Autonomous products purchased from dealers or resellers are not eligible for return or exchange.
• You may either request to return (or exchange) by contacting our Customer Service Department at Help Center page, or register an account and access “my order request”.

Return exceptions

If a product purchased from Autonomous is damaged or defective, you are eligible for a return without the above pre-conditions. Under the evaluation of our agents, we will give the best solution for your order. Some defective products are not required to be sent back to us, in this case, please help dispose of them after providing us all the required evidence supporting your claims.

For the 48 Contiguous United States

You are eligible to return (& exchange) within a 30-day trial period. No returns can be issued after 30 days.

How to initiate a return:

• Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be provided
• You will then get return labels of the shipping unit (FedEx), including the Return Merchandise Authorization number via your email address 
• You can either choose to bring the package to the local FedEx center to return to Autonomous, or call 1.800.463.3339 to arrange a pickup
• Within the 30-day trial, Autonomous will issue a full refund upon receiving the product in its original packaging and in like-new condition, or
• You will be sent a new exchanged item equivalent to the value of the returned item in case you request an exchange. 

Please note that:

• Prior to returning, all products must be disassembled so they can fit into their original packaging. Customers are fully responsible for assembling and disassembling the product.
• The refund will be processed after we receive the product and verify its condition. It might take 3 to 5 business days for the refund amount to be posted to your account.
• A reasonable restocking fee (maximum 30%) will be applied for any product that does not meet aforementioned requirements.
• If your order includes our assembly service, the assembly service fee is non-refundable.

For Hawaii and Alaska

Due to high shipping fees and other shipping regulations, return is not allowed for Hawaii and Alaska. 

However, our warranty still covers Autonomous products in aforementioned markets. Please have a look at the warranty policy for more information.