Shipping & Delivery

Can I schedule the delivery?
Yes, but we will need to manually adjust the shipping date once the order is placed and confirmed. When you complete placing a new order, please contact u...
Wed, 19 Jul, 2023 at 5:36 PM
How long does it take to deliver the product?
The shipping time frame is how long it takes for the product to reach your location. And it is calculated from the estimated shipping date to delivery date....
Wed, 19 Jul, 2023 at 5:35 PM
How's the shipping service work?
All of ADU products will be shipped by private truck, operated by a local shipping company. Once the Pod is ready to ship, we will reach out to you to sched...
Wed, 19 Jul, 2023 at 3:17 PM
Missing or lost packages
Sometimes the delivery status is updated in advance and you may see your package marked as "Delivered" even if you have not received it. It may no...
Thu, 27 Oct, 2022 at 4:36 PM
VAT for Switzerland & Norway
For Switzerland and Norway: these 2 countries shouldn’t be applied VAT since they are Export-country. 
Wed, 19 Jul, 2023 at 5:36 PM
Which country do you ship to?
We provide shipping services to the majority of countries worldwide, including: United States - The 48 contiguous United States Canada - All provinces...
Wed, 19 Jul, 2023 at 5:34 PM
Why can't I see some specific items on the site of my country?
Due to carrier restrictions and other shipping regulations, some Smart Office products are not eligible for international shipping, like XL table tops, L-S...
Tue, 12 Apr, 2022 at 5:08 PM
Why is my order shipped separately?
Sometimes you may find that your order is delivered in several packages. That means items are shipped from different Autonomous warehouses for a number of...
Thu, 21 Apr, 2022 at 4:39 PM
Why is there a difference in price between country A and country B?
In terms of the displayed price, it will be adjusted based on your location. We do need to ship packages from the factories to the warehouses before deliv...
Wed, 19 Jul, 2023 at 5:34 PM
Will there be any import tax applied for my order?
For North America: As we’re shipping from a domestic warehouse or a warehouse within the region, no duty tax is applied for orders shipped to:  The United...
Wed, 19 Jul, 2023 at 5:32 PM