Once your Treadly order is placed, after all quality checks are completed, your Treadly is packaged securely with proper inner and outer packaging and markings to ensure safe and secure transport. Your Treadly will arrive fully assembled, with protective film over the display, and boxed and lined with styrofoam to ensure it comes to you without damage.
You will also receive a bottle of lubricant, an Allen wrench key, and based on the model, a remote (only shipped with the Treadly 2, not the Treadly 2 Pro).
All shipping is done via UPS ground shipping (no additional shipping options available), and a signature is required upon delivery.
It is advised, if possible, to hold on to all inner and outer packaging for the first 30 days after receipt of your Treadly in case you find yourself needing to return during that time. If you do need new packaging to return, please reach out to Team Treadly for assistance with the purchase of new packaging as needed.