Troubleshooting

How do I input a preset height of SmartDesk?
- Simply adjust the SmartDesk to your preferred height.  - Hold down the ‘M’ button until the numerical display starts blinking.  - Then select which numb...
Fri, 11 Jun, 2021 at 5:46 PM
What if my desk is wobbly and not stable?
Check out our assembly process for your reference and the instruction below to fix the problem. If you lose any rubber cushion or the problem still per...
Fri, 11 Jun, 2021 at 5:51 PM
Why is my frame leaking oil during use? What should I do?
Oil leakage might happen after a long time of use. The oil originally has a paste texture, however, it can get to a liquid form during prolonged use or due ...
Fri, 11 Jun, 2021 at 5:52 PM
What to do if the motors has loud noise?
Our SmartDesks have a maximum noise level of 50dB. If your desk produces a noise louder than that, check out the steps below to fix the issue. In case...
Fri, 11 Jun, 2021 at 5:59 PM
Is my SmartDesk safe to use if the screws aren't fully tightened?
No, it's not - make sure you fully tighten the screws to ensure the best and safest user experience.
Mon, 14 Jun, 2021 at 9:55 AM
Why is my desk shaking / shuddering when it's being raised or lowered?
If the problem still persists, please reach out to us at Help Center for further assistance.
Mon, 14 Jun, 2021 at 9:56 AM
What do I do if the electric wires of the keypad / power cord / control box are broken?
Check out the photo below to identify if the cable belongs to the leg (N)/ keypad (C) or it's the power cable (F). And contact us at Help Center with a ...
Mon, 14 Jun, 2021 at 10:15 AM
Can the desk operate normally if the plastic cover on the legs are broken?
We always make sure our products are intact before sending them to customers, but sadly, sometimes damage can happen during transit. In any case, the desk w...
Mon, 14 Jun, 2021 at 10:21 AM
Are there any points of imbalance found when assembling the two tops of the SmartDesk Corner together?
It is possible - the 2 section tops of the SmartDesk Corner's frame may have a little bit of imbalance between the 2 parts. If it's a problem, check...
Mon, 14 Jun, 2021 at 10:30 AM
Why can't I attach the feet to the leg? Screw holes seem not to align.
Check out the steps below to fix the issue. If the problem still persists after the steps above, please reach out to us at Help Center for further ass...
Mon, 14 Jun, 2021 at 10:32 AM