Troubleshooting

Cable organizers are easy to fall out.
Please check if you stick those cable organizers onto the steel frame or the tabletop. They should be stuck onto the tabletop for the best stickiness.
Mon, 14 Jun, 2021 at 10:34 AM
Why only one side of my SmartDesk is raising?
First, make sure: - Desk is connected to power, the control box has the green light on. - Keypad has power, leg cables are not loose. Second, please follow...
Mon, 14 Jun, 2021 at 10:36 AM
Why the black plastic part of my grommets have cut on it?
We design the grommets with a cut to allow the power cables to go through the hole easily. Check out this video for your reference.
Mon, 14 Jun, 2021 at 10:38 AM
What should I do if the screw holes on cross bar don't match the ones on desktop?
Due to a certain range of deviation between the pre-drilled holes and the assembly progress, it might occur that the pre-drilled holes on the desktop don...
Wed, 23 Jun, 2021 at 6:35 PM