First, make sure:
- Desk is connected to power, the control box has the green light on.
- Keypad has power, leg cables are not loose.

Second, please follow the steps below:
- Unplug the desk from the main power for 20 seconds. Plug it back in and wait for another 20 seconds.
- Hold the Up & down buttons until the desk goes to the lowest position and beeps, release both buttons after the beeps sound.

If the steps above don't work, please try the instruction below or check out this video:

- Unplug the SmartDesk from the main power supply and wait for 20 seconds.
- Switch the 2 leg motor cable plug positions on the control box. Wait for 20 seconds.
- Plug the power supply back in, wait for another 20 seconds, and perform a hard reset.

If all components are having power and the reset doesn't work, please reach us at Help Center for further assistance.