You will receive a notification right at our checkout page to notify why our system failed to process your transaction. Reasons include:
- Incorrect card information
- Incorrect billing address
- Insufficient funds on your bank account
- Block from purchase issued by your bank/credit card entity
- Unusual purchasing activities
Based on the notification, please check with your bank or refill your information again. If your payment still gets declined while everything is correct, don’t try to process the payment numerous times. This could lead to block from our payment gateway due to risks of credit card abuse. Instead, you can either choose to send us a screenshot of your cart or contact us and provide us with:
- The products you want to purchase (options, colors)
- Full name
- Shipping address
- Any promotion codes you would like to apply
Then our team can help verify to either whitelist your credit card or manually create an unpaid order which we will send a whitelisted payment link to follow up.