Due to the regulation if different regions, the time that you can apply exemption might vary.
- For EU orders: tax exemption is applicable once the order is delivered
- For US orders: tax exemption is applicable once the order is confirmed
Kindly follow the steps below to submit a tax exemption request.
Firstly, please access your order information at this link https://www.autonomous.ai/track-your-order Then, kindly input the order number and your email address in the required boxes, and hit "Track".
On the tracking page, hit "Request Sales Tax Exemption", you will redirect to another page where we ask for Tax documents of your business, submit them accordingly and our accounting team will process the request within 3-5 business days. You will receive an email from our accounting team with the outcome.
If you just want to get the invoice of your order, simply hit "Email the invoice" and our system will send an invoice directly to your address.
If you have any problem using the tracking page, please contact us at Help Center for further assistance.